Terms and Conditions of Sale

Welcome to the Le Pliage online store. These Terms and Conditions of Sale govern the purchase of products through our website, lepliageshop.com. Please read them carefully before placing an order. By placing an order, you agree to be bound by these terms.

1. Scope

These terms apply to all sales concluded via the lepliageshop.com website. They prevail over any other document or communication unless expressly agreed otherwise in writing by an authorized representative of Le Pliage.

2. Products

The products presented on our website reflect our current collections. We make every effort to ensure that product descriptions, images, and colors are accurate. However, slight variations may occur due to technical limitations of screen displays. All items are subject to availability. We reserve the right to modify our product range at any time.

3. Orders

To place an order, you must be at least 18 years old and have the legal capacity to enter into a contract. By placing an order, you warrant that all information you provide is accurate and complete.

The display of products on our site constitutes an invitation to treat, not an offer to sell. A contract for sale is formed only when we send you an order confirmation email. We reserve the right to refuse any order at our sole discretion.

4. Prices and Payment

All prices are displayed in the selected currency and include applicable value-added tax (VAT) but exclude shipping costs, which will be added at checkout.

We accept major credit cards and other payment methods as indicated during checkout. Payment is debited at the time the order is placed. Your payment details are processed securely by our payment service providers.

5. Shipping and Delivery

We ship to the countries listed on our website at checkout. Shipping costs and estimated delivery times are calculated based on your delivery address and chosen shipping method, and will be clearly displayed before you confirm your order.

Delivery times are estimates only. We are not liable for delays caused by unforeseen circumstances or events outside our control. Risk of loss or damage to the products passes to you upon delivery.

6. Right of Withdrawal and Returns

You have the right to withdraw from the contract within 30 days of receiving the products, without giving any reason. To exercise this right, you must inform us of your decision by contacting our customer service via the form on our website, lepliageshop.com.

You must return the products to us within 14 days of notifying us of your withdrawal. Products must be returned in their original, unused, and undamaged condition, with all tags and packaging intact. You are responsible for the direct cost of returning the goods, unless the products are defective or incorrect.

Upon receipt and inspection of the returned products, we will refund you the purchase price (excluding original shipping costs) using the same payment method you used for the order. The refund will be processed without undue delay.

7. Warranty and Liability

Our products are covered by a legal warranty of conformity. If you receive a defective product, please contact our customer service immediately via our website.

To the fullest extent permitted by law, our liability is limited to the value of the products ordered. We are not liable for any indirect or consequential losses.

8. Intellectual Property

All content on the lepliageshop.com website (including logos, designs, text, and images) is the intellectual property of Le Pliage or its licensors. You may not reproduce or use any content without our prior written permission.

9. Amendments

We reserve the right to amend these Terms and Conditions of Sale at any time. The version in force at the time of your order will apply.

10. Governing Law and Jurisdiction

These terms are governed by the laws of the country where the Le Pliage entity selling the products is established. Any disputes shall be subject to the exclusive jurisdiction of the courts of that country.

11. Contact

For any questions regarding these terms, your order, or our products, please contact our customer service team through the contact form available on our website: lepliageshop.com.