Delivery Methods, Times, and Costs

This page outlines the delivery options available for your Le Pliage order. All details, including available methods, estimated delivery times, and associated costs, are determined by your shipping destination and will be clearly displayed during the checkout process on lepliageshop.com.

Standard Delivery

  • Service: Our most common and economical shipping option.
  • Cost: Shipping costs are calculated in real-time based on your delivery address and the total weight of your order. The exact amount will be shown before you confirm your purchase.
  • Tracking: You will receive a tracking number via email once your order is dispatched.

Express Delivery

  • Service: A faster, premium shipping service for when you need your items sooner.
  • Cost: This service incurs a higher shipping fee, which will be calculated and displayed during checkout.
  • Tracking & Features: Includes full tracking and often requires a signature upon delivery.

Important Information for All Deliveries

  • Delivery Address: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
  • Customs and Import Duties: For orders shipped outside your country of residence, you are the importer of record. Any applicable customs duties, import taxes, or brokerage fees imposed by the destination country are the sole responsibility of the customer. Le Pliage has no control over these charges and cannot predict their amount.
  • Delivery Delays: While we and our carriers strive to meet all delivery estimates, delays can occasionally occur due to factors beyond our control, such as customs processing, weather, or local carrier issues.
  • Failed Delivery Attempts: If a delivery attempt is unsuccessful (e.g., no one is available to sign), the carrier will typically leave a notice and may return the parcel to a local depot for collection. It is the customer’s responsibility to follow the carrier’s instructions to rearrange delivery or collect the parcel.
  • Tracking Your Order: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website. You can also log into your account on lepliageshop.com to view your order status.

If you need to return an item, please refer to our Returns Policy. Please note:

  • You are generally responsible for the cost of return shipping unless the return is due to our error or a defective product.
  • We recommend using a trackable and insured shipping service for all returns.
  • For international returns, you are responsible for any export declarations and ensuring the parcel is correctly marked.

For any specific questions regarding delivery to your location, or for assistance with an existing order, please contact our customer service team through our website: lepliageshop.com.